Customer Satisfaction

We give you 100% satisfaction guarantee. If you are not happy with the quality of sultan cigars you’ve purchased from us – we will refund it for full credit - promptly and cheerfully. Your smoking pleasure is our priority and we take that seriously.

Full credit will be issued on boxes of 20 cigars if 3 or less have been smoked.

Full credit will be issued on boxes of 18 cigars if 2 or less have been smoked

All quantities less than 6 will be pro-rated based on cigars consumed

We accept returns of boxes with quality issues within 30 days of the original shipping date. We can either refund or replace such orders. After that time period, returns will not be accepted.

2. Delivery

Our policy is that if for ANY reason your cigars not arrive at your delivery address, we will either credit you in full or if you wish we'll replace the order, re-shipping the exact order at no additional cost to you.

3. Customer Personal Information :

We do not share or grant access to customer data to any party or entity outside our company.

4. How make to return :

Drop a Call at: +62-813-92909999 or Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it